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How do you handle NPS surveys when volume tripled after launch?

cole_reyes_23d35

We're working through response routing and volume tripled after launch. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Comments

nadia_carr_d56c0

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.

ruth_voss_c084e

+1. The Segment step is where ours kept breaking.

hana_vance_71395

Honestly CES tracking didn't move the health score for us. Segment did more.

sam_pratt_0b364

Worth checking your CES window. Ours was skewed until we narrowed it.

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