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What we shipped with NPS surveys this quarter

diego_reyes_ab2ba

Posting this for trial users. We care most about response rate and I'm not sure session replay is the lever. Talk me out of it?

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liam_holt_ad646

We measure NPS weekly now and it's made auto-theming decisions much easier.

felix_akoto_dcdf5

+1. The Slack step is where ours kept breaking.

nina_mehta_89998

Worth checking your churn window. Ours was skewed until we narrowed it.

nina_vance_d6653

Following. We're about to do the same thing for our SMB tier.

mira_reyes_59b3f

Worth checking your response rate window. Ours was skewed until we narrowed it.

esme_reyes_1d794

Same setup here. In our case it came down to journey mapping being too broad.

sam_carr_f3983

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.