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What we shipped with the feedback widget this quarter

yuki_nair_8551b

Quick one. Since we moved to a quarterly cadence, our NPS has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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sofia_voss_1ee63

Spent a week on this. The fix was tying journey mapping to the account owner field.

mira_nair_88755

We measure CES weekly now and it's made CSAT surveys decisions much easier.

elena_marsh_ae815

Have you tried routing it through Snowflake? Fixed the CSAT gap for us.

felix_calvi_d2744

+1. The Segment step is where ours kept breaking.

theo_webb_f9703

Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.

theo_dunn_df36c

Worth checking your NPS window. Ours was skewed until we narrowed it.

cole_akoto_09c12

Curious what cadence you landed on. We over-asked and churn tanked.

gus_pratt_1239c

+1. The Zendesk step is where ours kept breaking.