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CSAT surveys behaving oddly since we moved to a quarterly cadence — ideas?

jack_boyd_3505d

Half our team lives in Segment, so getting segments data in there matters. How clean has that been for you?

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felix_dunn_77877

We measure CES weekly now and it's made the feedback widget decisions much easier.

felix_boyd_5ab38

+1. The Zendesk step is where ours kept breaking.

sam_quinn_9c6cf

Following. We're about to do the same thing for new onboarding cohorts.

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