We're working through NPS surveys and we rolled it out to the support team. Curious how others have handled it, especially around NPS. Any rules of thumb?
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
