Posting this for enterprise accounts. We care most about renewal rate and I'm not sure session replay is the lever. Talk me out of it?
We measure the health score weekly now and it's made the in-app survey decisions much easier.
We hit this too. Scoping journey alerts to trial users first made it manageable.
+1. The Marketo step is where ours kept breaking.
We measure response rate weekly now and it's made auto-theming decisions much easier.