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SSO question affecting who sees CSAT surveys

jack_mehta_71334

Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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ravi_pratt_edc73

Curious what cadence you landed on. We over-asked and renewal rate tanked.

aisha_reyes_06374

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.

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