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How we cut churn reporting from days to minutes

ivy_ng_88840

Posting this for renewals at risk. We care most about CES and I'm not sure journey alerts is the lever. Talk me out of it?

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omar_carr_3967c

Worth checking your the health score window. Ours was skewed until we narrowed it.

owen_boyd_7837e

Worth checking your the health score window. Ours was skewed until we narrowed it.

sofia_webb_e5444

Following. We're about to do the same thing for renewals at risk.

yuki_reyes_9d63f

We hit this too. Scoping response routing to our SMB tier first made it manageable.

liam_okafor_2f66d

Same setup here. In our case it came down to CSAT surveys being too broad.

bea_lund_ccd26

Honestly the in-app survey didn't move CES for us. Intercom did more.