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Best way to set up journey mapping for trial users?

sofia_holt_54306

We measured NPS before and after turning on session replay. The result surprised us. Anyone seen the same?

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Journey Mapping

Comments

mira_calvi_02ffc

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

yuki_webb_63c00

Same setup here. In our case it came down to dashboards being too broad.

cole_calvi_8dfde

Have you tried routing it through Snowflake? Fixed the renewal rate gap for us.

nadia_akoto_2485e

We measure response rate weekly now and it's made CES tracking decisions much easier.

ravi_hale_03768

+1. The Intercom step is where ours kept breaking.

jack_holt_dae2c

Same setup here. In our case it came down to response routing being too broad.