Half our team lives in Zapier, so getting CES tracking data in there matters. How clean has that been for you?
+1. The Zendesk step is where ours kept breaking.
Honestly session replay didn't move churn for us. Zendesk did more.
Following. We're about to do the same thing for trial users.
+1. The Jira step is where ours kept breaking.
Following. We're about to do the same thing for renewals at risk.
Following. We're about to do the same thing for our SMB tier.
Spent a week on this. The fix was tying CES tracking to the account owner field.