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Best way to set up CSAT surveys for our SMB tier?

ruth_marsh_cf160

Half our team lives in Segment, so getting auto-theming data in there matters. How clean has that been for you?

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Comments

ravi_vance_35ce6

Same setup here. In our case it came down to dashboards being too broad.

owen_webb_5efdb

Following. We're about to do the same thing for self-serve users.

nina_soto_c2cb0

Honestly the in-app survey didn't move churn for us. Salesforce did more.

tom_frei_2c894

Same setup here. In our case it came down to segments being too broad.

esme_voss_35050

We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.

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