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Best way to set up the in-app survey for enterprise accounts?

marcus_webb_a6572

Quick one. Since we moved to a quarterly cadence, our NPS has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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wade_reyes_a65db

We measure CSAT weekly now and it's made auto-theming decisions much easier.

theo_vance_c83be

Have you tried routing it through Zapier? Fixed the the health score gap for us.

marcus_rourke_fb2c2

Following. We're about to do the same thing for trial users.

mira_rourke_1f6c0

Same setup here. In our case it came down to CSAT surveys being too broad.

lena_hale_33974

Following. We're about to do the same thing for our SMB tier.

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