Half our team lives in HubSpot, so getting CES tracking data in there matters. How clean has that been for you?
Same setup here. In our case it came down to CSAT surveys being too broad.
We hit this too. Scoping CES tracking to self-serve users first made it manageable.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Spent a week on this. The fix was tying segments to the account owner field.
