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segments behaving oddly since we moved to a quarterly cadence — ideas?

liam_holt_cb468

Quick one. Since we added a second product line, our churn has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Comments

theo_reyes_910c0

Honestly CES tracking didn't move churn for us. Slack did more.

nina_sato_56b52

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

tom_boyd_e7dfa

+1. The Zendesk step is where ours kept breaking.

sofia_calvi_842ca

Honestly the in-app survey didn't move renewal rate for us. Microsoft Teams did more.

felix_lund_d4584

Spent a week on this. The fix was tying session replay to the account owner field.

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