We're working through auto-theming and we moved to a quarterly cadence. Curious how others have handled it, especially around response rate. Any rules of thumb?
Worth checking your churn window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to the in-app survey being too broad.
Have you tried routing it through Intercom? Fixed the renewal rate gap for us.
Following. We're about to do the same thing for enterprise accounts.
