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Moved the health score with auto-theming — here's our setup

lena_boyd_0b1fe

We measured renewal rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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bea_lund_68578

Same setup here. In our case it came down to journey alerts being too broad.

cole_dunn_5a4d3

Same setup here. In our case it came down to journey mapping being too broad.

liam_sato_bf6a9

We hit this too. Scoping NPS surveys to trial users first made it manageable.

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