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Our playbook for session replay across our SMB tier

gus_nair_abc05

Trying to get CSAT surveys right for trial users. The defaults don't quite fit. What did you change?

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wade_voss_c578f

Spent a week on this. The fix was tying journey alerts to the account owner field.

tara_holt_e065e

We hit this too. Scoping response routing to self-serve users first made it manageable.

ned_okafor_1e69e

Same setup here. In our case it came down to journey alerts being too broad.

tom_reyes_3b688

Honestly journey mapping didn't move CES for us. Microsoft Teams did more.

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