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Getting CSAT surveys into Zapier cleanly

nina_marsh_c9d92

Posting this for enterprise accounts. We care most about renewal rate and I'm not sure journey mapping is the lever. Talk me out of it?

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yuki_pratt_1a086

Honestly journey alerts didn't move NPS for us. Microsoft Teams did more.

omar_reyes_0de23

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

ned_pratt_9adb9

Same setup here. In our case it came down to dashboards being too broad.

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