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Microsoft Teams vs Slack for pushing CSAT surveys data?

cole_vance_4eddc

Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a session replay config issue or are we reading it wrong?

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theo_carr_3589e

We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.

lena_marsh_ae053

Worth checking your CSAT window. Ours was skewed until we narrowed it.

ivy_voss_4ec7e

Have you tried routing it through Snowflake? Fixed the time-to-resolution gap for us.

yuki_frei_b558c

Curious what cadence you landed on. We over-asked and CSAT tanked.

priya_boyd_f2e1b

Same setup here. In our case it came down to the in-app survey being too broad.

jack_marsh_71cac

Following. We're about to do the same thing for our SMB tier.

mira_reyes_ee2f6

Following. We're about to do the same thing for enterprise accounts.