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Moved NPS with CES tracking — here's our setup

zoe_carr_d720d

We measured churn before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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nina_mehta_0fd96

Worth checking your response rate window. Ours was skewed until we narrowed it.

priya_rourke_06bc1

Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.

sofia_hale_f80ec

Same setup here. In our case it came down to dashboards being too broad.

omar_holt_bbd0e

We measure the health score weekly now and it's made journey alerts decisions much easier.

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