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Stopping CSAT from sliding after we scaled past 5,000 accounts?

gus_trin_8dba1

We're working through segments and volume tripled after launch. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

elena_voss_c138d

Honestly CSAT surveys didn't move churn for us. Salesforce did more.

yuki_webb_75f7b

Have you tried routing it through Slack? Fixed the renewal rate gap for us.

wade_reyes_a65db

Same setup here. In our case it came down to response routing being too broad.

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