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Our playbook for the feedback widget across trial users

maya_voss_c4c3c

We're working through CES tracking and we switched CRMs last month. Curious how others have handled it, especially around NPS. Any rules of thumb?

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sam_mehta_b4a12

Spent a week on this. The fix was tying CES tracking to the account owner field.

theo_lund_0b850

Worth checking your NPS window. Ours was skewed until we narrowed it.

lena_quinn_1b5fe

Honestly CSAT surveys didn't move response rate for us. Zendesk did more.

paul_pace_a0885

Worth checking your NPS window. Ours was skewed until we narrowed it.

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