Trying to get NPS surveys right for self-serve users. The defaults don't quite fit. What did you change?
Following. We're about to do the same thing for enterprise accounts.
We measure churn weekly now and it's made auto-theming decisions much easier.
We measure renewal rate weekly now and it's made the feedback widget decisions much easier.
We hit this too. Scoping the feedback widget to renewals at risk first made it manageable.