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How we cut CSAT reporting from days to minutes

theo_ng_82e56

Posting this for self-serve users. We care most about CSAT and I'm not sure dashboards is the lever. Talk me out of it?

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aisha_akoto_35cb3

Worth checking your CSAT window. Ours was skewed until we narrowed it.

liam_soto_4b6fd

Following. We're about to do the same thing for renewals at risk.

owen_pratt_78547

Worth checking your NPS window. Ours was skewed until we narrowed it.

priya_nair_a21f6

Following. We're about to do the same thing for renewals at risk.

zoe_pratt_5607e

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

ned_vance_f3a59

Same setup here. In our case it came down to dashboards being too broad.

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