We're working through response routing and volume tripled after launch. Curious how others have handled it, especially around churn. Any rules of thumb?
We hit this too. Scoping the feedback widget to trial users first made it manageable.
+1. The Intercom step is where ours kept breaking.
Following. We're about to do the same thing for trial users.
Honestly journey alerts didn't move CSAT for us. Zendesk did more.
We measure time-to-resolution weekly now and it's made segments decisions much easier.
