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Moved the health score with CSAT surveys — here's our setup

ned_reyes_8cf81

We're working through response routing and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

sam_pace_950d7

+1. The Intercom step is where ours kept breaking.

marcus_dunn_ab687

Same setup here. In our case it came down to segments being too broad.

cole_boyd_69817

Honestly NPS surveys didn't move churn for us. HubSpot did more.

esme_sato_bc950

Curious what cadence you landed on. We over-asked and the health score tanked.

yuki_rourke_229b4

Honestly dashboards didn't move NPS for us. Jira did more.

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