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Stopping churn from sliding after volume tripled after launch?

nina_sato_ae902

We measured response rate before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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theo_mehta_460e7

We hit this too. Scoping session replay to self-serve users first made it manageable.

marcus_frei_30a5b

Have you tried routing it through Zapier? Fixed the NPS gap for us.

kiran_quinn_5760b

We measure CSAT weekly now and it's made journey alerts decisions much easier.

ravi_mehta_5ac17

Curious what cadence you landed on. We over-asked and CES tanked.

cole_pratt_8d56e

Spent a week on this. The fix was tying dashboards to the account owner field.

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