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How do you handle dashboards when volume tripled after launch?

cole_okafor_ac5ce

Quick one. Since we scaled past 5,000 accounts, our NPS has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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Comments

diego_pratt_667a6

Honestly NPS surveys didn't move NPS for us. HubSpot did more.

tara_okafor_b2055

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

priya_mehta_9c593

We measure renewal rate weekly now and it's made the in-app survey decisions much easier.

felix_holt_81a55

Curious what cadence you landed on. We over-asked and response rate tanked.

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