We're working through journey alerts and we switched CRMs last month. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
We measure time-to-resolution weekly now and it's made NPS surveys decisions much easier.
Have you tried routing it through Salesforce? Fixed the churn gap for us.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to dashboards being too broad.
