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Moved the health score with CSAT surveys — here's our setup

zoe_webb_6ee93

We measured NPS before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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ivy_reyes_dc047

Have you tried routing it through Segment? Fixed the CES gap for us.

aisha_nair_879c9

Spent a week on this. The fix was tying journey mapping to the account owner field.

wade_reyes_336b4

Worth checking your NPS window. Ours was skewed until we narrowed it.

diego_quinn_46911

+1. The HubSpot step is where ours kept breaking.

omar_dunn_b467c

We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.

bea_reyes_288a8

Following. We're about to do the same thing for new onboarding cohorts.

lena_soto_c3559

Following. We're about to do the same thing for our SMB tier.

wade_quinn_0b30c

Honestly NPS surveys didn't move renewal rate for us. Salesforce did more.

zoe_nair_3fbb4

Worth checking your response rate window. Ours was skewed until we narrowed it.