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Stopping CES from sliding after we moved to a quarterly cadence?

sofia_pace_1a20f

We measured time-to-resolution before and after turning on response routing. The result surprised us. Anyone seen the same?

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wade_hale_1f4b3

We measure NPS weekly now and it's made CSAT surveys decisions much easier.

felix_frei_f16f3

Following. We're about to do the same thing for enterprise accounts.

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