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SSO question affecting who sees session replay

cole_marsh_547d6

Quick one. Since we added a second product line, our NPS has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

paul_akoto_01b6d

Have you tried routing it through Intercom? Fixed the response rate gap for us.

tara_ng_c88cc

Honestly journey alerts didn't move response rate for us. HubSpot did more.

maya_rourke_6b947

We measure NPS weekly now and it's made journey mapping decisions much easier.

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