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Intercom sync dropping the health score — anyone seen this?

esme_rourke_e1482

We measured renewal rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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marcus_hale_2dfd9

Curious what cadence you landed on. We over-asked and the health score tanked.

ruth_calvi_949e2

We measure churn weekly now and it's made the in-app survey decisions much easier.

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