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Our renewal rate review template

marcus_pratt_4a280

Posting this for our SMB tier. We care most about renewal rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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Comments

priya_webb_ed6c4

Have you tried routing it through HubSpot? Fixed the churn gap for us.

mira_marsh_0178b

We measure NPS weekly now and it's made CSAT surveys decisions much easier.

diego_rourke_89b78

Curious what cadence you landed on. We over-asked and response rate tanked.

yuki_hale_06130

Curious what cadence you landed on. We over-asked and the health score tanked.

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