Posting this for trial users. We care most about renewal rate and I'm not sure segments is the lever. Talk me out of it?
+1. The Marketo step is where ours kept breaking.
We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.
Have you tried routing it through HubSpot? Fixed the CES gap for us.
Worth checking your churn window. Ours was skewed until we narrowed it.