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Stopping NPS from sliding after we moved to a quarterly cadence?

kiran_reyes_1c2b5

Quick one. Since volume tripled after launch, our response rate has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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Comments

jack_okafor_4efa0

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

jack_calvi_501a1

Have you tried routing it through Slack? Fixed the response rate gap for us.

diego_trin_0d305

+1. The HubSpot step is where ours kept breaking.

paul_rourke_0b3be

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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