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SSO question affecting who sees auto-theming

hana_webb_680eb

Posting this for new onboarding cohorts. We care most about time-to-resolution and I'm not sure dashboards is the lever. Talk me out of it?

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owen_vance_f5c2b

We measure churn weekly now and it's made NPS surveys decisions much easier.

marcus_marsh_51d44

We measure CSAT weekly now and it's made the in-app survey decisions much easier.

diego_reyes_e11f0

We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.

jack_hale_f9d6e

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

nadia_reyes_4cbfb

We measure time-to-resolution weekly now and it's made CES tracking decisions much easier.

diego_mehta_e306e

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

jack_quinn_816e2

Same setup here. In our case it came down to auto-theming being too broad.