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Stopping response rate from sliding after volume tripled after launch?

nina_calvi_479c5

We measured time-to-resolution before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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Response Rate

Comments

mira_trin_1312a

Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.

cole_okafor_ac5ce

+1. The Segment step is where ours kept breaking.

gus_voss_2363a

We hit this too. Scoping journey alerts to self-serve users first made it manageable.

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