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Reusable the in-app survey setup we share with new CSMs

elena_voss_06e78

We measured NPS before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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diego_sato_498c5

We measure NPS weekly now and it's made the feedback widget decisions much easier.

ned_nair_9110e

We hit this too. Scoping journey alerts to renewals at risk first made it manageable.

liam_pratt_7ddf4

We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.

sofia_marsh_a4abd

Worth checking your churn window. Ours was skewed until we narrowed it.

aisha_nair_879c9

Following. We're about to do the same thing for renewals at risk.

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