Quick one. Since we moved to a quarterly cadence, our NPS has been all over the place. Is that a session replay config issue or are we reading it wrong?
Spent a week on this. The fix was tying auto-theming to the account owner field.
Same setup here. In our case it came down to CSAT surveys being too broad.
Spent a week on this. The fix was tying response routing to the account owner field.
Curious what cadence you landed on. We over-asked and CSAT tanked.
