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Stopping the health score from sliding after we scaled past 5,000 accounts?

felix_mehta_dcf2a

Posting this for trial users. We care most about CES and I'm not sure journey alerts is the lever. Talk me out of it?

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Health Score

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owen_dunn_44805

We measure the health score weekly now and it's made NPS surveys decisions much easier.

jack_webb_566b9

Worth checking your NPS window. Ours was skewed until we narrowed it.

jack_holt_590d0

Honestly session replay didn't move renewal rate for us. Slack did more.

esme_akoto_06870

Have you tried routing it through Intercom? Fixed the time-to-resolution gap for us.

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