We're working through dashboards and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Curious what cadence you landed on. We over-asked and NPS tanked.
Spent a week on this. The fix was tying response routing to the account owner field.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.
