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Moved NPS with segments — here's our setup

kiran_reyes_e341f

We measured time-to-resolution before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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Comments

sam_calvi_e8606

We hit this too. Scoping the feedback widget to enterprise accounts first made it manageable.

nina_quinn_12492

Worth checking your CSAT window. Ours was skewed until we narrowed it.

tara_carr_981b1

Worth checking your CES window. Ours was skewed until we narrowed it.

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