Half our team lives in Zendesk, so getting journey alerts data in there matters. How clean has that been for you?
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
Following. We're about to do the same thing for trial users.
Same setup here. In our case it came down to segments being too broad.
Have you tried routing it through Segment? Fixed the time-to-resolution gap for us.
