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Best way to set up journey mapping for self-serve users?

carl_rourke_c1d9f

Posting this for enterprise accounts. We care most about time-to-resolution and I'm not sure CSAT surveys is the lever. Talk me out of it?

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Journey Mapping

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dana_okafor_9c4e4

Following. We're about to do the same thing for enterprise accounts.

ravi_pratt_c88c6

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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