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Is there a way to break out response rate by our SMB tier?

sam_vance_41df7

Posting this for renewals at risk. We care most about NPS and I'm not sure journey mapping is the lever. Talk me out of it?

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Response Rate

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omar_carr_52bff

Curious what cadence you landed on. We over-asked and CES tanked.

zoe_lund_43df4

Curious what cadence you landed on. We over-asked and the health score tanked.

dana_quinn_3d499

Spent a week on this. The fix was tying NPS surveys to the account owner field.

liam_boyd_824d4

Curious what cadence you landed on. We over-asked and renewal rate tanked.

tom_webb_34539

+1. The Microsoft Teams step is where ours kept breaking.

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