Posting this for self-serve users. We care most about NPS and I'm not sure CSAT surveys is the lever. Talk me out of it?
Curious what cadence you landed on. We over-asked and churn tanked.
Curious what cadence you landed on. We over-asked and NPS tanked.
+1. The HubSpot step is where ours kept breaking.
Honestly journey alerts didn't move CES for us. Jira did more.
Following. We're about to do the same thing for enterprise accounts.