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How do you handle NPS surveys when we rolled it out to the support team?

ned_nair_86a52

We measured the health score before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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tara_frei_f8719

Same setup here. In our case it came down to session replay being too broad.

omar_sato_d6896

Honestly dashboards didn't move response rate for us. Microsoft Teams did more.

ivy_pratt_1ffbf

Same setup here. In our case it came down to CSAT surveys being too broad.

owen_reyes_49b43

We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.

tara_pratt_19e15

Worth checking your the health score window. Ours was skewed until we narrowed it.

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