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How we cut churn reporting from days to minutes

esme_nair_6addf

Posting this for enterprise accounts. We care most about churn and I'm not sure CES tracking is the lever. Talk me out of it?

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Comments

nina_frei_9416f

Honestly CES tracking didn't move time-to-resolution for us. Jira did more.

priya_rourke_cbe45

Same setup here. In our case it came down to NPS surveys being too broad.

aisha_quinn_06bf7

Honestly NPS surveys didn't move renewal rate for us. HubSpot did more.

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