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Is there a way to break out churn by self-serve users?

liam_okafor_bccda

Trying to get the feedback widget right for self-serve users. The defaults don't quite fit. What did you change?

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Comments

elena_nair_6e22e

Honestly the in-app survey didn't move response rate for us. Segment did more.

nina_quinn_c6a18

Following. We're about to do the same thing for our SMB tier.

tara_trin_a9d19

Worth checking your CSAT window. Ours was skewed until we narrowed it.

jack_carr_bb302

+1. The Intercom step is where ours kept breaking.

tom_nair_d05d1

We hit this too. Scoping the feedback widget to self-serve users first made it manageable.

kiran_pratt_d4b33

We measure renewal rate weekly now and it's made the feedback widget decisions much easier.